Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

Ordering By Phone

Call us at (423) 266-9080, during regular business hours. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

Shipping Policies

Chattanooga Books is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Textbook Refund Policy:

For the Fall and Spring semesters, students can receive a full refund on textbooks during the first seven (7) days of the term. If a student drops a course, a full refund will be provided during the first thirty (30) days with a proof of schedule change (i.e. drop slip, old schedule with new schedule).

For the Summer semesters, students can receive a full refund on textbooks during the first seven (7) days of the term.

If the last day for refunds falls on a holiday, the last day for refunds will be the next business day.

All textbooks must be in the original condition. Wrapped packages returned unwrapped may receive the used price. Any items containing access codes are not returnable once opened.

Students are responsible for verifying the correct book(s) are purchased. Purchase of the incorrect item does not extend the return deadline. Please check your syllabus or check with your instructor.

All Other Merchandise Refund Policy:

Merchandise may be returned or exchanged up to thirty (30) days after purchase.

Refunds will be given in the same manner the purchase was made (credit, cash, check). Checks must have ten (10) days to clear the bank before a cash refund will be given.

ALL REFUNDS REQUIRE A RECEIPT. NO EXCEPTIONS WILL BE MADE.

Shipping charges are nonrefundable once incurred

Vendor General Merchandise Return Policy:

We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may return items purchased within 15 from the day you received your order and receive a full refund. All items must be returned in the original condition. If the return is due to our error, shipping charges will be refunded.

• CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
• New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.
• Used books must not include any additional highlighting, writing, drawings etc.
• Packing list and completed returns form must be included with each return.

Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Chattanooga Books has refunded your money. Ship your return to the following address:

Attn: Returns Department
Chattanooga Books
422 Vine Street
Chattanooga, TN 37403

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to Chattanooga Books. Please insure and track your package. Returns to Chattanooga Books will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

Contact Support

Contact us anytime with questions or concerns via email at: email@chattanoogabooks.com. You can also contact our customer service department at: (423) 266-9080